Being one of South Africa’s leading outsourced providers of IT solutions, Netsurit is specialized in serving small and medium enterprises (SMEs).

SMEs have specific computer and network concerns that are sometimes different from the IT requirements of larger enterprises. Some of the questions SMEs are faced with include how to measure the return and profit on IT Investments, as well as how to analyse and understand the control of costs and how technology can benefit their business operations.

With branches in Johannesburg and Cape Town, the computer specialists at Netsurit can give practical answers to those and other IT related questions, as well as providing professional desktop support. Desktop support involves installing a piece of specialized software in a client’s computer, which enables our desktop support staff to take remote control of the machine and assist our clients from our offices.

With this remote access, we help you with your computer related queries – such as fixing software problems, adding printers or network paths, and showing how to do complex tasks in different software applications – as though we were sitting right there at the keyboard.

Desktop support is a time and cost efficient way of working, as clients no longer require one of our IT specialists to come to their office. This reduction in costs translates directly into ongoing management benefits including advanced reporting on most common errors, identifying training requirements and analysis of user abilities.