Marathon Consulting is a diverse group of IT pros with a shared passion for outstanding client service and finding creative solutions for IT consulting challenges.
We are going to use our blog to introduce our team as we have some pretty awesome people working here. First up is Nicole Floyd. She is our Dispatcher/Technical Router.
When a Marathon client has an issue with their IT network or computers, Nicole is generally their initial point of contact. She reviews incoming email tickets and phone calls and schedules the right engineer to take care of each client’s request.
Nicole also drives procurement for Marathon. She takes care of getting new hardware ordered and shipped for Marathon’s IT consulting projects.
Marathon is starting the long road to become ITIL certified and Nicole is very excited about the possibilities for adding formal ITIL structure to Marathon’s workflow. She is currently completing her ITIL Foundations training and is confident that ITIL processes will increase client communication and boost efficiency.
“My favorite part of my job is working with my teammates at Marathon. I love coming to the office and helping take care of our clients.”
Prior to joining Marathon, Nicole was an actress in children’s theatre. She toured in the Greater NYC area and throughout the central mid-west. Nicole moved back to NYC in 2012 and joined Marathon soon after returning.
Nicole is still actively performing and just finished a world premiere staged reading of a new musical called Gone Tomoro. Galt MacDermott, the composer of Hair, wrote the music for this unique new show. Nicole always recommends new visitors to NYC find a night to see a Broadway show.
Nicole just got back from an Alaskan cruise where Orca whale watching was the highlight of her journey.
Look for more Marathon Consulting Team Member Profiles coming soon!