Whether your business is a busy construction company, a hip retail boutique, or a well-known law firm, IT is at the center of your organization. Partnering with a professional IT consulting company is just as important to the long-term success of your business as choosing a strong attorney, a smart accountant and a helpful bank.
The range of technology options available for all aspects of your business is greater than ever before. IT is an invaluable part of accounting, customer relations, marketing, product design and just about every other department. Whether you have in-house IT resources or utilize a consulting company like Marathon, making sure your employees have the tech tools they need – and keeping those tools in good working order – is a full-time job.
The Big Three in IT
A smart technology partner will help you get the most out of the three basic areas of IT: hardware, software and specialty technology:
Hardware is all of the stuff you can see – like desktop computers, laptops, servers, printers, and mobile phones. Working with an IT consulting firm gives you access to hardware pricing you can’t get anywhere else. A smart IT consultant will be able to help you get the most out of your hardware budget by knowing how to mix and match different choices that will still meet your needs.
You should also plan to replace hardware every 3-5 years so you can protect yourself from failing equipment and take advantage of the boosts in performance provided by upgrades to new hardware.
Software includes your operating system, image editing suites, Microsoft Office, and all the other programs you use each day. Using a wide range of software programs can be like trying to get control of a group of rowdy kids who don’t play nicely together. One of the main functions of a dedicated IT resource is to keep all of your tools integrated and running together on a single platform.
Your team may also use services like Slack, Adobe Creative Cloud, Salesforce and other “Software as a Service” (SaaS) products as core business tools. If a number of cloud-based services are part of your IT investment, working with an IT pro to design a disaster recovery and business continuity plan is an investment that always pays off.
The need for specialized core business technology beyond typical applications is very common in both hardware and software. Machine shops run specialized CAD software programs and CNC machines for product manufacturing. Film editing studios employ advanced software and extra data storage to manage the large video and graphic files that make up their daily work.
Integrating the different components that make up these customized platforms and providing ongoing support is where a partnership with a strong IT support company pays off in reduced downtime and improved productivity.
Three Ways Marathon Can Help Your Team
Marathon plays three different roles for our clients, depending on their needs.
Some clients use Marathon as their primary IT resource. They rely on Marathon for anti-virus and malware protection, email, storage, strategic planning and troubleshooting issues as they arise. We are their one-stop IT shop.
Other clients have in-house IT specialists and hire a firm like Marathon to handle individual projects that would prevent their internal team from taking care of the daily needs of their users.
The third role we fill is providing ongoing “level one” support for internal users. These basic tickets are important but can prevent internal IT teams from blocking out the time they need to complete their long-term strategic projects.
How can we help you increase the ROI on your IT investment? Give us a call or complete our contact form and we’ll get back to you to learn more.