|Title||Technical Account Manager and Technical Pre-sales|
We are looking to add a Technical Account Manager (other companies often call this kind of position an account rep) to our New York City team.
Our new Technical Account Manager will help manage the growth we’ve experienced over the past 24 months. Our passion for helping businesses maximize our technology is exceeded only by our passion for having fun. We’re smart. But the reason we’ve achieved our level of growth is by continuing to re-define a robust and reliable process that ensures fantastic service for our clients. Take care of the process, and it takes care of you.
Our NYC Technical Account Manager will work with the rest of our the team at Netsurit, one of South Africa’s leading technology service providers. Netsurit has been in the top 100 Managed Services companies globally since 2010 and is also a Microsoft Gold partner.
Our Technical Account Managers are the most important link between our customers and Netsurit.
A successful candidate will have inside and outside sales experience as well as sound technical knowledge in hardware, software, ISP and cloud solutions.
The right applicant will work in a team with 14 other Technology Advisors (TAs) to create solutions that solve customer IT requirements. Supported by proactive and reactive technical teams, as well as IT domain experts and architects, the main focus of our team of TAs is to delight their customers by improving business results through technology.
This role includes retaining, growing and maintaining the profitability of existing SLA clients and cross-selling appropriate services and drive the Netsurit concept of Total Technology Value (TTV) with our client base. From an operational perspective, TAs will perform the service level management function of ITIL.
A successful Technical Account Manager should be an IT manager (operational) as well as a CIO (strategic) for our clients. That’s you, right? We’d love to have you apply.
Key Performance Areas:
Technical knowledge required: