Netsurit provides a range
of outsourced IT support options for full outsource or in-house IT departments
based on ITIL and Microsoft operating framework. Our approach is to prevent problems before they happen. Our support options include the
following elements:
Server Monitoring & Alerting:
In addition to overall performance reporting, we provide
proactive alerts to offer early warning of potential
system failures and resource utilisation issues, just another part of our total IT SUPPORT offering.
Pro-active Support:
We place utmost priority in proactively managing your
servers and workstations/laptops. Our proactive support
measures include:
| • |
Automated and manual server maintenance
and automated PC support |
| • |
Asset tracking |
| • |
Patch and security management |
Re-active Support cover and escalation:
Our reactive IT support options for in-house IT departments are designed for cover and escalation. We will firstly attempt to resolve the problem remotely and then send an IT Support agent to your site. Reponse and resolution times are within stipulated SLA time frames. The main support services are:
| • |
Re-active server support |
| • |
Re-active workstation support |
| • |
Re-active mobile user support |
Infrastructure Design and Consulting Support:
By gaining an in-depth understanding of your needs,
Netsurit can assist you in maximising your IT investment.
Some key IT solutions that we can offer you include:
| • |
Project Management |
| • |
Optimal system solution design including; Server
consolidation, virtualisation, Storage Solutions
(incl. SAN’s) etc. |
| • |
Single Point of Contact from proposal to deployment |
IT Governance consulting and management:
Netsurit’s service offering addresses local and
international IT legislation:
| • |
SOX (Sarbanes–Oxley Act 2002
(USA)) |
| • |
International SOX variations including Bill
198, CLERP9 etc. |
| • |
King III Report – South African corporate
governance code |
Account Management:
Your virtual IT manager and key-account contact that
provides personalised service and regular IT support around
key areas including:
| • |
Service review and escalation |
| • |
Software license management |
| • |
Cost & budget management |
| • |
Security and risk management |
Co-managed Service Desk:
Our ticketing system will allow a complete and transparent
process flow with escalation processes. You will thus
be able to follow trends and draw reports based on your
support issues. The system also allows for escalation
of issues to your 3rd party vendors.
IT Support Services:
Netsurit offers you all in one Support:
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