Infrastructure Support Services

Both on-site and remote support comes with layered requirements and complexity. This includes areas such:

  • Service renewal and escalation
  • Software license management
  • Cost and budget management
  • Security and risk management

Beyond these areas, we provide a comprehensive, proactive and reactive service offering that ensures 360-degree coverage, from IT asset tracking through to mobile user support.

Sometimes a technology issue needs to be handled in-person. If we have a branch near you, we can arrange to have one of our expert engineers come to your office.

We offer a broad range of pricing options (hourly, block hours, ongoing monthly support) to get you the level of service you need at a price that makes sense.

Total IT Support

As one of the Leading IT Support Companies in South Africa, Netsurit is recognised for our IT Outsourcing and Management expertise.

 

Our Total IT Support Include:

 

Technology Advisors

Your Netsurit Technology Advisor is your virtual IT Manager and key-account contact and provides personalised service to help you achieve your organizational IT priority.

 

Proactive Server Monitoring & Alerting

At Netsurit we provide our clients with proactive server monitoring and alerting to offer early warnings of potential system failures and resource utilisation issues.

 

Proactive IT Support

We try to prevent most problems before the happen. You can see this proactive approach in the following ways:

–  Automated and manual server support

–  IT asset tracking

–  Patch and security management

 

Reactive IT Support (remote and onsite)

At Netsurit, we have teams of dedicated teams that specialise in remote and onsite reactive IT support requests covering:

– Server, workstation, and mobile user support

–  Back-up change and error resolution

–  Permanently deployed onsite IT Resources

 

Quality Control

The Netsurit quality control department oversees the following areas:

–  Client experience

–  Site documentation – this provides us with quick and easy reference for error resolution

–  Change management – How changes to the IT environment impacts site documentation and ongoing service availability

–  Support Ticket Quality Check and Review.